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Welcome to our support portal

Frequently Asked Questions

  1. How long does it take for my order to be delivered?
    We at Hanadi's Jewelry aim to offer you the best quick service; Duration of delivery to:
    1. Jordan: from 3-4 working days
    2. UAE: from 5-7 working days
    3. Palestine: 7-10 working days
    4. Other countries: 7-10 days by DHL Express
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Latest Questions

  1. Can I exchange my gift from Hanadi's?
    If you are unsatisfied with your gift, you have 3-4 days to exchange it from the date you received/purchased it. Please note that the returning cost inside Jordan, UAE, and Palestine will be at your charge. However, we don't accept any exchange request for international orders.
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  2. If I wanted the item as a gift and wrapped, what shall I do?
    Here at Hanadi's, we offer gift wrapping when purchasing an item for your special ones, all you have to do is contact us and inform us(by contacting us directly or adding a note) with your order that this order is a gift.
    You can contact us via:
    -Email us at [email protected]
    -Call us on: UAE:+971501173236/Jordan:+962796462453
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  3. Do the items rust?
    No, 925 silver does not rust. What you will get on silver is tarnishing effect - this is where the silver goes black due to copper inside reacting with air humidity. Things such as bleach, chemicals, and hair sprays can speed up the tarnishing effect.
    When storing your silver, always put a small piece of chalk (like children's drawing chalk)/charcoal in with your jewelry as it will soak up the humidity and keep your silver shiny!
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  4. Do the colors fade?
    Your vermeil's color will last forever if you take care of it. Always make sure your gold vermeil jewelry is the last thing you put on when getting dressed.
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  5. How do I maintain my purchased jewelry?
    Vermeil jewelry is durable and high in quality. In order to take care of your items, try to avoid wearing your vermeil in the following:
    1- Bathing
    2- Swimming
    3- Applying skin/body care products(includes perfumes)
    Store your vermeil separately in a storage bag to ensure a long-lasting shine.
    Bonus tips:
    When it's your body care routine time, apply your products first, let them dry, and then put your jewelry on. And finally, your gold vermeil jewelry should be the last thing you put on when getting dressed.
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  6. What is Hanadi's Jewelries made of(Base and stones)?
    Our jewelry is made of gold vermeil (sterling silver dipped in 18-karat gold). We chose this material for its popularity and high quality that it gives you the look of real gold at very affordable prices. As for the stones, they are made of cubic zirconia(CZ).
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  7. What if I recieve a different item than the one I ordered?
    Hanadi's team takes extra care to insure your delivered items are accurate, in case of delivery mistake, please contact us in order to initiate the return process. You can contact us via:
    -Email us at [email protected]
    -Call us at UAE:+971501173236/Jordan:+962796462453
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  8. If the item I wanted was out of stock, what can I do?
    We try to have a stock level that will keep up with expected demand, certain items that are highly popular can exceptionally run out of stock. As stocks continuously change and new products are always being added, please continue to check in to see if we have restocked your desired item or another style like it.
    For further information:
    -Email us at [email protected]
    -Call us at UAE:+971501173236/Jordan:+962796462453
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